FAQ's   Student Passwords

Q: What if I lose my password or don't know what my user account is?

A:Use the New Users/Password Reset link from the https://webmail.kctcs.edu web page to discover your user account and set/reset your password. You will need to have your last name and student ID as recognized by KCTCS. If you do not know your student ID or believe it to be incorrect please contact your local registrars’ office.

Q: How do I perform a password change?

A: When changing the password the domain will always be “KCTCSACC”.

If you receive a “Logon failure: user account restriction” error message when changing passwords, check to make sure your passwords meets the complexity requirements for passwords listed below.

All passwords must meet complexity requirements which are as follows:

• Must not contain all or part of the user's account name

• Must be at least eight characters in length

• Contain characters from three of the following four categories:

  • English uppercase characters (A through Z)

  • English lowercase characters (a through z)

  • Base 10 digits (0 through 9)

  • Symbolic characters (e.g., !, $, #, %)

• Be significantly different from prior passwords

• Must not contain your name or user name

• Should not be a common word or name.

• All passwords expire every 90 days

• Cannot be one of the last five passwords used

• Can only be changed once every 24 hours from the last change or reset