FAQ's
Student Email
Q. How will the system work?
A:
The Microsoft Exchange
email system, administered by the Governor's Office of
Technology, is the same system used by KCTCS faculty and staff.
It is fully functional, has large storage capacity, and includes
access to a system-wide directory of KCTCS faculty, staff and
students. The calendar function will allow coordination between
faculty and students regarding office hours, advising sessions
and consultations. Students will be able to communicate with
peers grouped by program, class, activities, clubs and other
categories. The universal email addresses will allow KCTCS and
the colleges to expand and enhance the practice of sharing
grades and other information with students. The KCTCS email
account is available to students any time, anywhere via any
computer equipped with a Web browser.
Q. Will student email give us access to more services?
A: Universal email is part of a package of Web-based services
that will benefit KCTCS students. Other services featured in the
Web-based student information system will include online
registration and access to academic information.
Q. I already have an email address. Why do I need one from
KCTCS?
A: We know that some students already have personal email
accounts, and they wonder why they need another. Personal email
accounts come and go, and many students don't have one at all.
The KCTCS accounts will provide a consistent, reliable way to
communicate across the System.
Q. How will I get my new email address?
A: When students register for classes, they will be given the
address for a web site (https://webmail.kctcs.edu)
at which they will identify themselves with a student ID number
and last name and get their email identification and initial
password. At the web site, students will be able to change their
password.
Q: What does it mean when I receive the Mailbox
Access Error "Access Denied"?
A: Access denied errors occur when the Exchange
servers cannot successfully authenticate you to the mail
servers. Use the
New
Users/Password Reset link from the
https://webmail.kctcs.edu web page to discover your user
account and set/reset your password. You will need to have your
last name and student ID as recognized by KCTCS. If you do not
know your student ID or believe it to be incorrect please
contact your local registrars’ office.
Q: When setting up my account or password, I'm told "Your
user could not be found", what should I do?
A: Verify that the last name is correct. If your name has a
suffix such as “Jr.” or “Sr.” then you must use those in your
last name as well. If you have any questions please contact your
local registrars’ office.
Q: What if I lose my password or don't know what my user
account is?
A:Use the
New
Users/Password Reset link from the
https://webmail.kctcs.edu web page to discover your user
account and set/reset your password. You will need to have your
last name and student ID as recognized by KCTCS. If you do not
know your student ID or believe it to be incorrect please
contact your local registrars’ office.
Q: How do I perform a password change?
A: When changing the password the domain will always be
“KCTCSACC”.
If you receive a “Logon failure: user account restriction”
error message when changing passwords, check to make sure your
passwords meets the complexity requirements for passwords listed
below.
All passwords must meet complexity requirements which are as
follows:
-
Must not contain all or part of the user's account name
-
Must be at least eight characters in length
-
Contain characters from three of the following four
categories:
-
English uppercase characters (A through Z)
-
English lowercase characters (a through z)
-
Base 10 digits (0 through 9)
-
Symbolic characters (e.g., !, $, #, %)
-
Be significantly different from prior passwords
-
Must not contain your name or user name
-
Should not be a common word or name.
-
All passwords expire every 90 days
-
Cannot be one of the last five passwords used
-
Can only be changed once every 24 hours from the last
change or reset
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