Student Complaint Procedure

Student Complaint Procedure
The student complaint process is designed to assist students who believe they have been subjected to unfair treatment. Ideally, a complaint of unfair treatment charged by a student against a college employee, in regard to the application of College rules, policies, procedures, and regulations, should be resolved without initiating the formal process. This procedure does not supersede the policies set forth for formal grievances of discrimination (KCTCS administrative policy 6.6), harassment, or grade appeals which can be accessed in the student handbook.

Informal Process:
Attempt to resolve the complaint at the department level is as follows:

Seek to resolve the issue with the individual involved.

If a resolution cannot be reached, the next step is to contact the individual’s supervisor within ten (10) calendar days after speaking with the individual involved.

If you are still not satisfied after speaking with the supervisor, within ten (10) calendar days, contact the Associate Dean of Student Development to initiate the appropriate formal student complaint process below.

Formal Process:
Complaint filed with the Associate Dean of Student Development at Gateway

The formal student complaint process including academic complaints, grade appeals, student discrimination grievance procedures and the sexual harassment policy are referenced in the KCTCS Code of Student Conduct. To initiate the formal process, a written complaint should be filed with the Dean of Students within ten (10) calendar days after speaking with the department supervisor. The written complaint form is attached.

Formal Student Complaint Form