The Principles and Qualities of Genuine Leadership™
Purpose: to outline the universal leadership quailities and principles that help individuals become genuine leaders who can
translate intentions into reality.
The Principles and Qualities of Genuine Leadership™: Manager’s Version
Purpose: to help participant managers and supervisors attain results for their organization by applying and developing the
principles and qualities of genuine leadership.
Providing Constructive Feedback™
Purpose: to help participants provide constructive feedback in a way that builds openness and mutual respect, and promotes
problem solving and learning.
Developing Others™
Purpose: to help participants develop others, thereby helping them expand their capabilities so they will have the confidence
to work independently and take on new challenges.
Giving Recognition™
Purpose: to help participants recognize and reinforce behaviors that lead to desired results.
Planning for Performance Discussions™
Purpose: to help participants prepare for performance-related discussions with employees that lead to increased productivity,
collaboration, and achievement of critical goals.
Clarifying Performance Expectations™
Purpose: to help participants discuss performance expectations with their employees in a way that gains their commitment.
Correcting Performance Problems™
Purpose: to help participants address recurring or serious performance problems and get an individual’s performance back
on track.
Conducting Performance Reviews™
Purpose: to help participants conduct a performance review that will increase employee motivation, learning, productivity, and
collaboration throughout the year.
Listening in a Hectic World™
Purpose: to help participants sharpen their listening skills so they can quickly get the information they need to achieve results
while maintaining constructive relationships with others.
Speaking to Influence Others™
Purpose: to provide participants with speaking techniques and strategies that achieve business results by gaining the attention,
ensuring the understanding, and influencing the actions of other people.
Addressing Emotions at Work™
Purpose: to provide participants with strategies to address strong emotions—theirs and, when appropriate, those of the people
they work with.
Resolving Conflicts with Your Peers™
Purpose: to provide participants with a process for resolving conflicts with their peers that encourages shared solutions while
building constructive work relationships.
Building Team Pride and Purpose™
Purpose: to help participants instill pride and purpose in their teams.
Developing Team Agility: Day-to-Day Tools™
Purpose: to provide participants with strategies and actions for building high levels of team agility: Quickness, flexibility, and
adaptability.
Resolving Conflicts Within Your Team™
Purpose: to help participants resolve conflicts that hinder a team’s ability to produce results.
Negotiating Resources for Your Team™
Purpose: to provide participants with the negotiation skills they need to secure resources for their teams.
The Hallmarks of Supervisory Success™
Purpose: to help participants develop strategies to effectively assume the supervisory role.
Delegating for Shared Success™
Purpose: to help participants develop the planning, interpersonal, and follow-up skills critical for successful delegation.
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