 Reaching for Stellar Service™
The purpose of this module is to explore the value of stellar service and the service provider’s role in achieving it.
Caring for Customers™
The purpose of this module is to help service providers develop skills for delivering friendly, attentive service that demonstrates
interest in and care for customers on a human level.
Healing Customer Relationships™
The purpose of this module is to develop skills that will help service providers serve customers who are concerned, angry, or
upset after a service breakdown.
Dazzling Your Customers™
The purpose of this module is to enhance the ability of service providers to make customers feel special and valued, thereby
creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain
and build their relationships with the organization.
Guiding Customer Conversations™
The purpose of this module is provide service providers with skills for conducting conversations that effectively attend to
customers’ human and business needs.
Serving a World of Customers™
The purpose of this module is to help service providers learn and apply skills for providing helpful, sensitive, and respectful
service that is tailored to customers’ unique needs.
Teaming Up for Seamless Service™
The purpose of this module is to explore what it takes to deliver seamless service, and to develop skills for addressing service
issues with fellow service providers.
Reaching for Stellar Service™ Coach’s Version
The purpose of this module is to explore the value of stellar service and the service coach’s role in helping service providers achieve it.
Developing Others for Stellar Service™
The purpose of this module is to provide service coaches with skills for developing others, helping service providers expand their capabilities so they will have the confidence to make decisions and solve problems on their own.
Giving Constructive Feedback for Stellar Service™
The purpose of this module is to provide service coaches with skills that will help them give constructive feedback in a way that build
mutual respect and promotes problem solving and learning.
Recognizing Others for Stellar Service™
The purpose of this module is to provide service coaches with skills for recognizing and reinforcing the behaviors that support stellar service.
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